Accessibility Statement

Last updated: May 27, 2026

1. Our Commitment

Petra, owned and operated by LarkTek, LLC, is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards so that our public-facing web pages are usable by the widest possible audience.

2. Conformance Target

We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Our goal aligns with applicable requirements under the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act for public-facing digital services.

3. Scope

This statement applies to Petra public pages that do not require staff authentication, including:

  • The Petra marketing website (home, about, contact, and legal pages)
  • Public memorial pages accessed via QR codes or direct links
  • Customer portal pages accessed through secure account links
  • Payment checkout and card-setup pages
  • Sign-in and account recovery pages

Authenticated staff operations pages within customer organizations are designed primarily for internal business use and are evaluated separately.

4. Accessibility Features

Petra public pages include the following accessibility measures:

  • Skip navigation links to bypass repeated content and go directly to the main page area
  • Semantic HTML landmarks such as navigation, main content, and footer regions
  • Visible keyboard focus indicators on interactive elements
  • Text alternatives for meaningful images, including memorial photos and organization logos
  • Form labels and error messaging associated with inputs, including alert roles for validation errors
  • Keyboard-operable controls for interactive components such as memorial gallery lightboxes
  • Reduced-motion support that respects the prefers-reduced-motion system setting
  • Responsive layouts that adapt to different screen sizes and zoom levels
  • Page language declared on all HTML documents (lang="en")

5. Known Limitations

Despite our efforts, some limitations may remain:

  • User-generated memorial content — Photos, videos, and text contributed by families or guests may not always include complete descriptions or captions.
  • Third-party services — Payment processing (Stripe), maps (Leaflet/OpenStreetMap), and embedded media players may have their own accessibility characteristics outside our direct control.
  • Legacy content — Older memorial media uploaded before caption support may rely on contextual fallback descriptions.
  • PDF and document exports — Generated documents may not yet meet the same conformance level as our web pages.

We monitor these areas and prioritize fixes that affect the most users.

6. Assessment Methods

Petra evaluates accessibility through a combination of:

  • Automated checks against WCAG 2.1 criteria
  • Manual keyboard and screen reader testing on major public page templates
  • Code review of new public-facing features before release
  • Feedback from customers and end users

7. Feedback and Assistance

If you encounter an accessibility barrier on a Petra public page, or need content in an alternative format, please contact us. We take accessibility feedback seriously and will work with you to provide the information or functionality you need.

When contacting us, please include:

  • The page URL where you experienced the issue
  • A description of the problem
  • The assistive technology you use (if applicable), such as a screen reader and browser combination

We aim to respond to accessibility inquiries within five business days.

8. Compatibility

Petra public pages are designed to work with current versions of major browsers (Chrome, Firefox, Safari, Edge) and commonly used assistive technologies, including screen readers such as VoiceOver, NVDA, and JAWS.

9. Continuous Improvement

Accessibility is an ongoing effort. We review public pages when making significant design or feature changes and update this statement when our conformance status or remediation plans change.

10. Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may escalate the matter by writing to LarkTek, LLC at the address provided on our Contact page. We will acknowledge formal complaints within ten business days.