Terms & Conditions

Last updated: February 2, 2026

1. Acceptance of Terms

Petra is owned and operated by LarkTek, LLC. By accessing and using Petra's operations software platform (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Petra provides a software platform designed to help businesses manage burial vault and monument operations, including but not limited to:

  • Reporting and analytics
  • Communication and notification systems
  • Document and record keeping
  • Financial and billing management
  • Customer and contact information management
  • Order planning, production, and delivery coordination

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. You agree to:

  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account
  • Maintain the security of your password and account
  • Maintain and update your account information
  • Provide accurate, current, and complete information during registration

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use automated systems to access the Service without permission
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to the Service
  • Transmit any harmful, threatening, or offensive content
  • Infringe on the rights of others
  • Violate any applicable laws or regulations
  • Use the Service for any illegal or unauthorized purpose

5. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We handle sensitive personal information and are committed to maintaining high standards of data protection.

Security Disclaimer: While we implement comprehensive security measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information, and you acknowledge and agree that you use our Service and transmit information to us at your own risk.

6. Customers of Businesses Using Petra

If you are a customer or end user interacting with a business that uses Petra—for example, by submitting forms, making payments, or using a portal—that business may have its own privacy policy and terms and conditions governing your relationship and the data they collect from you.

You should discuss with that business their respective privacy policy and terms and conditions regarding the data that account collects from you. Petra provides the software platform to that business; the business is responsible for its own data practices and legal agreements with you.

7. Biometric Data Collection and Storage

The Service may facilitate the collection, storage, and processing of biometric data. You, as the end user of the Service, are solely responsible for obtaining proper written consent and authorization before collecting, storing, or processing any biometric data through the Service, and for complying with all applicable federal, state, and local laws governing biometric data collection and privacy.

While Petra implements encryption and other security measures to protect biometric data stored in our systems, you acknowledge that no method of data transmission or electronic storage is 100% secure. You use the Service to store biometric data at your own risk. By using the Service to collect, store, or process biometric data, you agree to indemnify and hold harmless Petra from any claims arising from your collection, storage, or use of biometric data through the Service.

8. SMS and Text Message Communications

The Service may include features that enable you to send SMS text messages. By using these features, you acknowledge that you are solely responsible for obtaining prior express written consent from each recipient, complying with the TCPA, CAN-SPAM Act, and all applicable laws, and maintaining records of consent. You agree to defend, indemnify, and hold harmless LarkTek, LLC (doing business as Petra), and its officers, directors, employees, agents, licensors, and suppliers from any claims, damages, or liabilities arising from your use of SMS features. LarkTek, LLC (Petra) provides SMS functionality as a tool but does not monitor or enforce your compliance; under no circumstances shall LarkTek, LLC (Petra) be liable for any violations or liabilities arising from your use of SMS features.

9. Third-Party Integrations

Petra allows for the exporting of data to QuickBooks® Online. This integration is provided as a convenience feature to help streamline your accounting processes.

Partnership Disclaimer: Petra is not an official partner of QuickBooks® Online. We utilize QuickBooks® Online's publicly available API to provide our customers with the ability to connect their Petra accounts to their existing QuickBooks® Online accounts. This integration is provided as a convenience feature and is not endorsed or supported by QuickBooks® Online.

Important Disclaimer: Once data has been exported from Petra to QuickBooks® Online or any other third-party service, Petra is not responsible for any data integrity, security, accuracy, or availability issues that may occur within those external systems. You acknowledge and agree that any issues arising from the use of exported data in third-party systems are not the responsibility of Petra, and you are solely responsible for the security and backup of data in external systems.

We recommend that you maintain your own backups and verify data accuracy after any export operations.

9.5. AI-Powered Features

The Service may include AI-powered features that utilize third-party artificial intelligence models. If you use such features, you agree to use them only in a lawful and ethical manner. You are responsible for reviewing all content before submitting it to AI-powered features and for not including sensitive PII. You acknowledge that Petra is not responsible for errors or inaccuracies in AI-generated output, and you must verify all output before use. Your use of AI-powered features is subject to third-party AI service provider terms. You agree to indemnify and hold harmless LarkTek, LLC (Petra) from any claims arising from your use of AI-powered features. To the maximum extent permitted by law, LarkTek, LLC (Petra) shall not be liable for any damages arising from your use of AI-powered features.

10. Payment Terms

If you purchase a subscription to our Service:

  • Failure to pay may result in service suspension
  • You are responsible for all applicable taxes
  • We may change our fees with 30 days' notice
  • All fees are non-refundable unless otherwise specified
  • Fees are billed in advance on a monthly or annual basis

11. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by LarkTek, LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any data you input into the Service, but grant us a license to use such data to provide the Service.

Software Licensing: Your use of the Petra software is also governed by our End User License Agreement (EULA), which provides additional terms regarding software licensing and usage rights.

12. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to force majeure events, technical difficulties, system updates, or scheduled maintenance.

13. Limitation of Liability

To the maximum extent permitted by law, LarkTek, LLC and Petra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

14. Indemnification

You agree to defend, indemnify, and hold harmless LarkTek, LLC, Petra, and their officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

15. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

16. Compliance with Regulations

Users must comply with all applicable federal, state, and local regulations governing their operations, including but not limited to data protection and privacy laws, financial and billing regulations, and industry licensing requirements.

17. Data Backup and Recovery

While we implement reasonable backup procedures, you are responsible for maintaining your own backups of critical data. We are not liable for any data loss.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Continued use of the Service after such modifications constitutes acceptance of the updated Terms.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Utah, without regard to its conflict of law provisions.

20. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

21. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Email: support@larktek.com